Misaligned incentives drive complexity in IT. Cloud aligns incentives better.
Friday, August 21st, 2009
By Juergen Urbanski
The crisis in IT is not about performance or features, it is about complexity. Complexity makes the enterprise choke on IT operations cost
Performance, in terms of CPU, memory and network bandwidth, is becoming an increasingly abundant commodity that simply gets better, cheaper and faster each year. The time has passed when any one company can create a sustainable competitive advantage based on hardware alone.
However, there are two scarce commodities that become increasingly prominent year after year relative to the declining costs of the above: latency and human attention. Latency is forever constrained by the speed of light and the distance between elements of a distributed system. IT labor does not ride on Moore’s Law either, to the contrary. As systems increase in scale, complexity increases and more human attention is consumed by the number, relationships and diversity of IT assets in the data center. Since the number and variety of nodes in an architecture that must be “supervised” by the administrator increases, there are more combinations of things that can go wrong.
